Your Salesforce kept alive, without a hire.
A named engineer who knows your org, a monthly block of hours, and the same release discipline as a project. The first week is a full review. At Viedoc, that is how a system a partner had abandoned got an owner again.
Viedoc: from first contact to signature in 39 days, full review in week one, legal and security sign-off
The admin left. Or never existed.
Small requests wait weeks. A change on Friday breaks something on Monday. Users build workarounds in spreadsheets, and the person who knew why the Flow was built that way is gone. Hiring a replacement takes six months, if you find one.
You do not need a project. You need someone who owns the queue and releases properly, every month.
A named engineer, a queue you own, releases that stick.
Someone who knows your org
One named engineer, the same one every month, with the team behind them when a request is bigger.
A queue, worked in priority order
Requests, fixes, small changes, user questions. You decide the order; we report the hours.
A release process for small things too
Sandbox, test, release window, rollback. The same discipline as a project, at the size of a ticket.
Back into Build without a sales cycle
A larger need does not start from zero: we are already in the system and know the context.
The first month sets the baseline.
Review and fixes
Full look at the org, the obvious fixes done, the queue set up with your owner.
The queue
Requests worked in priority order; small releases with a rollback path.
Report and plan
Hours, what shipped, what is next. Tier changes take effect the following month.
Back into Build
A larger need goes to Managed Delivery with the same team.
Where we have done it.
A big partner launched Salesforce for 52 users and left. We took it over as a Run engagement: full review and fixes in the first week.
All case studiesA big partner launched Salesforce for 52 users and left. We took it over as a Run engagement: full review and fixes in the first week.
Read the caseFor a small team, having a partner who tidies up as they go rather than adding to the pile is worth a great deal.
Questions, and what is not included.
Monthly, cancel with two weeks' notice. Unused hours roll over one month.
Everything we touch is documented and readable by any partner after us.
Which tier do we need?
Is our admin replaced?
What happens to unused hours?
Can Run start without a Health Check?
Not included
- Projects with a backlog of results; that is Managed Delivery.
- The Health Check credit: Run is a subscription.
- Twenty-four-hour on-call. Response within one business day; faster windows are scoped separately.
Make your Salesforce earn.
Thirty minutes, one hypothesis about your business, no pitch. We reply within one business day.
One reply from a person, within one business day.